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Getting Your Gear to You: Our Shipping Promise

We know the anticipation of receiving your new purchase is exciting, and at Jamyfarm, we’re dedicated to ensuring your order arrives swiftly and securely. Our shipping process is designed with you in mind, focusing on transparency and reliability. Here’s a more in-depth look at how we handle getting your gear from our warehouse to your doorstep.

Where We Ship

Currently, we proudly offer shipping to all 50 states within the United States. While we’re always looking to expand, international shipping options are not available at this time. We appreciate your understanding!

The Journey of Your Order:

1. Order Processing: Getting Things Ready

Once you’ve placed your order, our team gets to work quickly to prepare it for shipment.

• Our Standard Processing Time: Most orders are processed and ready to leave our facility within 1 to 2 business days. We understand you’re eager to receive your items, and we strive to make this stage as efficient as possible.
• Priority for Early Birds: For those who get their orders in a bit earlier, specifically before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we prioritize these for same-day processing. This means if you order before our daily cut-off, we’ll do our best to get it sorted and potentially on its way to you that very day!
• Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during U.S. federal holidays will be processed on the next business day. We appreciate your patience during these times.

2. Shipping Duration: On Its Way to You

After your order has been processed and handed off to our shipping carrier, you can expect it to arrive within our standard delivery window.

• Our Standard Delivery Time: Once shipped, most orders are delivered within 5 to 7 business days via our standard shipping service. Please remember that this is an estimate and the actual delivery time can depend on your location within the U.S.

3. Our Trusted Delivery Partners

To ensure your package is handled with care and delivered reliably, we partner with a selection of reputable carriers.

• Our Carrier Network: Depending on your specific delivery address and the size and weight of your package, we carefully choose from trusted carriers such as the United States Postal Service (USPS), FedEx, or United Parcel Service (UPS). Our selection process aims to provide the best balance of speed and reliability for your shipment.

4. Simple and Transparent Shipping Fees

We believe in keeping things straightforward, especially when it comes to shipping costs.

• Our Flat-Rate Promise: We offer a simple flat-rate shipping fee of $6.99 per order. This means that no matter how many items you purchase or the overall weight of your order, you’ll only pay this one low fee.
• No Hidden Costs: You can shop with confidence knowing that the shipping fee you see at checkout is the final shipping cost – no unexpected charges will appear later.

5. Keeping You in the Loop: Tracking Your Order

We want you to be able to follow your package’s journey.

• Your Tracking Number: As soon as your order leaves our warehouse, you will receive an email containing your unique tracking number. This allows you to monitor the progress of your shipment directly through the carrier’s website.
• Need Help with Tracking? If you don’t receive a tracking number within 3 business days after placing your order, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you.

A Note About Potential Delays

While we work diligently to ensure your order arrives within the estimated timeframe, there are occasional circumstances beyond our control that can affect delivery times.

Factors That May Cause Delays: These can include severe weather conditions, unusually high order volumes during peak seasons or holidays, and unforeseen issues on the part of the shipping carrier. We appreciate your patience and understanding should such delays occur. Rest assured, we will always do our best to keep you informed if we become aware of any significant delays affecting your order.Still have questions about your order or delivery? No worries – just drop us an email at support@jamyfarm.com and we’ll be happy to help. We’re always here to make sure your shopping experience goes smoothly!

Return Policy

Thank you for shopping with us! Your satisfaction is our priority. If you encounter any issues with your order, we’re here to help make the return process easy. Please review the following requirements carefully.

Return Requirements:

To be eligible for a return, your item must meet these conditions:

• Original Condition: Unused, unworn.
• Tags Attached: All original tags must still be on the product.
• Original Packaging: If possible, please return the item in its original packaging.
• Proof of Purchase: Include your order confirmation or receipt.
• Detailed Explanation: Clearly describe the problem you’ve encountered (e.g., wrong size/color, defect, shipping damage).

Required Photographic Evidence:

To process your return, we need:

• Two High-Quality Photos: Clearly showing the issue.
• Specific Shots: Images should capture the defect/incorrect area, the size tag (if applicable), and the full front and back of the product.

Important: Return requests without sufficient photographic evidence cannot be processed and will be automatically declined.

Return Time Frame:

• Returns must be initiated within 60 days of delivery.
• Requests made after this 60-day period will not be accepted.

How to Start a Return:

1. Contact Customer Support: Reach out to us via [insert contact details].
2. Provide Details: Include your full name, order number, and a clear description of the issue.
3. Attach Photos: Include the required high-quality photographs.
4. Indicate Preference: Let us know if you’d prefer a replacement or a refund.

Return Shipping Costs:

• Our Error: If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs and provide a prepaid label.
• Customer Responsibility: Otherwise, return shipping fees are the responsibility of the customer.
• Non-Refundable Shipping: Please note that original shipping charges are non-refundable unless the return is due to our error.

Refund Policy

What Happens After You Return an Item:

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return requirements.

• Inspection Time: This process typically takes up to 72 hours.
• Notification: After the inspection, we will notify you via email about the approval or rejection of your return.

If Your Return is Approved:

• Refund Processing: Your refund will be issued to your original payment method within seven business days.
• Refund Arrival Time: Please note that it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or card issuer.

Important Notes on Refunds:

• Original Shipping: Initial shipping costs are non-refundable unless the return is due to an error on our part.
• Prepaid Label Cost: If we issued a prepaid return label for a return that was not due to our error, the cost of that label may be deducted from your refund.

If Your Return Does Not Meet Our Criteria:

• You will be informed via email.
• The item may be returned to you at your cost.

Questions or Assistance:

For any questions or requests regarding our return and refund policy, please email us at support@jamyfarm.com. Our customer service team strives to respond within 48 business hours to provide prompt and efficient support.

Exchange Policy

We offer exchanges under specific circumstances to ensure you receive exactly what you ordered.

When Exchanges Are Accepted:

• You received a damaged or defective item.
• You received the wrong product compared to your order.
• You received an incorrect size that differs from what you ordered.

When Exchanges Are Not Accepted:

• Exchanges are not accepted for reasons such as buyer’s remorse or changes in preference.

How to Request an Exchange:

If you meet the criteria for an exchange, please contact us at [insert contact details], providing the following information:

• Your full name
• Your order number
• A detailed explanation of the issue
• Photos clearly showing the problem

Exchange Process:

• If your exchange request is approved and the replacement item is in stock, we will ship it to you at no additional cost and provide you with the tracking details.
• If the item you requested for exchange is unavailable, we will contact you to discuss alternative solutions, which may include the possibility of a refund.

If you have any questions or need further assistance with returns, refunds, or exchanges, please do not hesitate to contact our support team at [insert contact information]. We are here to ensure your experience is as smooth and satisfying as possible.

For any inquiries or requests regarding the policy, please email us at support@jamyfarm.com. Our customer service team aims to respond within 48 business hours to assist you promptly and efficiently.