Returns & Refunds Policy

At Jamyfarm, customer satisfaction is our top priority. If you're not 100% satisfied with your purchase, we offer an easy and hassle-free refund & return policy to ensure a smooth shopping experience.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The item must be unused, unwashed, and in its original condition (including tags and packaging).
  
• The return request must be made within 30 days from the date of delivery.
  
• Proof of purchase (order number or receipt) is required.
  
• Items must not be customized or final-sale products.

Note: Items that have been worn, altered, or damaged due to customer mishandling are not eligible for a return or refund.

2. How to Request a Return or Refund

To initiate a return or refund, follow these simple steps:

• Contact Us - Email support@jamyfarm.com or fill out our Return Request Form on our website with your order details.
  
• Wait for Approval - Our customer support team will review your request within 3 business days.
  
• Ship the Item - Once approved, send the product back to our return address. The customer is responsible for return shipping costs unless the item is defective.
  
• Receive Your Refund or Exchange - After inspecting the returned item, we will process your refund or exchange.

Processing Time: Refunds typically take 7 business days to reflect in your original payment method.

3. Non-Refundable & Non-Returnable Items

• Customized or personalized hoodies.
  
• Clearance or final-sale items.
  
• Items damaged due to improper use or care.
  
• Gift cards or promotional items.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or offer a full refund at no additional cost to you.

5. Refund Method

• Credit/Debit Card Purchases - Refunds are credited back to your original payment method.
  
• PayPal/Other Payment Services - Funds are returned to your account.
  
• Store Credit Option - If preferred, we can issue a store credit for future purchases.

Note: Refunds may take 7 business days to appear, depending on your bank or payment provider.

6. Exchange Policy

Want a different size or color? We offer free exchanges for eligible items. Contact us to request an exchange, and we’ll guide you through the process.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank statement - Sometimes refunds take a few days to process.
  
• Contact your bank/payment provider - Some financial institutions take longer to post refunds.
  
• Reach out to us - If you've checked everything and still haven't received your refund, contact support@jamyfarm.com.

8. Contact Us

For any questions regarding returns and refunds, feel free to reach out:

Email: support@jamyfarm.com

We’re here to help!